FAQS

Automation Products Group, Inc. (APG) is a local Utah business that designs and manufactures reliable level, pressure, and measurement sensors built for countless applications. We’ve been helping customers monitor and control processes with precision for over 40 years.

Learn more on our About Us page.

Our products are designed and manufactured in Logan, Utah, USA.

We serve a wide range of industries. While the ones we display here on our website include industrial automation, water and wastewater, carwash automation, marine, oil and gas, chemical, food and beverage, and aerospace, we also help many more industries like power generation and agriculture.

Yes! Our engineering and support teams are available to help with product selection, configuration, and troubleshooting. You can reach us by phone, email, or through our online contact form.

We specialize in level, pressure, and measurement sensors including ultrasonic, radar, submersible level transmitters, and pressure transmitters designed for rugged industrial environments.

Ultrasonic sensors use sound waves to measure distance and are ideal for clean, stable environments. Radar sensors use radio waves and perform better in challenging conditions like vapor or temperature fluctuations.

Yes. Most APG sensors support industry-standard outputs including 4–20 mA, Modbus RTU, RS-485, and analog voltage signals for easy integration.

Many of our products offer Modbus RTU communication, and several models are available with HART protocol options. Refer to each product’s specifications for details.

We offer models with FM, CSA, and ATEX hazardous location certifications for safe use in classified areas.

Each product includes installation and wiring instructions in its install guide. There are digital copies of all of these install guides on our websites product pages and resources pages.

Verify wiring and power supply first. Then, check configuration parameters and environmental factors (foam, turbulence, temperature). If issues persist, contact APG for technical support.

Many of our sensors can be configured using APG Modbus software or via serial communication using standard tools. Ask us about our Modbus Scout device for an easy, compact, configuration device.

You can request a quote through any of our product pages or contact our sales team directly for assistance with part numbers and configuration options.

Typical lead times vary by product but is generally between 2–4 weeks. For urgent requirements, contact our sales team for expedited options.

APG products come with a standard one-year warranty against defects in materials and workmanship. Extended warranties may be available on select products.

Learn more by visiting our warranty and returns page or by contacting our sales team.

You can submit a Return and Repair Form (RMA) request through our website. Once approved, we’ll provide return instructions and shipping details.

Manuals, datasheets, install guides, and more are available for download on each product’s page or in the “Resources” tab in our site navigation.

Our sensors are highly configurable. You can customize things such as probe lengths, cable types, outputs, and more to meet your application requirements. You are able to customize your products through our configuration tool on our website.

For more levels of customization, contact our sales team.

APG has a handful of demos and webinars on our website and YouTube channel. On-site support can be requested depending on your location and project needs.